Our quality standard
Redlaunch Quality Assurance Policy
Redlaunch is committed to quality systems, processes, products and service. We work to the following eight quality management principles aligned to ISO 9004:2000 Quality Management System Guidelines for Performance Improvement::
1) Customer focus
- Redlaunch will research and understand the client’s needs and expectations
- Project objectives will reflect the client’s needs and expectations
- A Project Communication Plan will ensure that the client and the Redlaunch team maintain clear verbal and written communication to avoid any misunderstanding
- Measurement of client satisfaction and output evaluation are important project steps
- Redlaunch will document the business and technical plans clearly for the client's sign-off
2) Leadership
- The Redlaunch team will work with the client’s management to deliver a world-class, innovative solution
- Redlaunch will commit a highly skilled team and provide the resources, training and freedom to act with responsibility
- Project milestones will ensure that goals are meet in a systematic and timely manner
3) Involvement of people
- Redlaunch values the contribution from our client, including nominated third party stakeholders
- Redlaunch expects open, fair, ethical, accountable performance from all team members
- The Redlaunch Project Manager accepts responsibility for solving problems that may arise during a project and will promote open discussion of issues and team resolution as appropriate
4) Process approach
- The Redlaunch team will systematically analyse and define all activities necessary to achieve project milestones
- The Project Plan will establish clear responsibility and accountability for managing key activities within each milestone
- The team will keep focussed on resources, methodology and equipment to improve the project outcomes wherever possible
- Redlaunch will evaluate and control risks and the impacts of project activities on the client and other relevant parties
- Redlaunch will identify, understand and manage inter-related project processes as a system to ensure maximum efficiency, benefit and cost-effectiveness to the client
5) System approach to management
- Software development will follow the confirmed Technical Specifications
- The Redlaunch team will work in a systematic way according to agreed plans (examples, Communication, Reporting, Risk Management, Standards Compliance)
- The interdependencies of the project software and hardware systems will be structured in the most effective and efficient way
- The project outputs will be subject to measurement, evaluation and continual improvement in order to achieve the highest quality outcome
6) Continual improvement
- Redlaunch employs a consistent approach to continual improvement of products, processes and systems
- Each milestone of a client’s system development will have goals to guide, and measures to track continual improvement
7) Factual approach to decision-making
- Redlaunch will ensure that project data and information are accurate and reliable
- Redlaunch will make data easily accessible to project personnel and stakeholders through the agreed strategy
- Project data and information will be analysed using valid methods
- The Redlaunch team will make decisions and take actions based on factual analysis, balanced with experience and intuition
8) Mutually beneficial supplier relationship
- Redlaunch is committed to flexibility and speed of response to changing markets and client needs and expectations
- Redlaunch seeks to optimise the quality of client outcomes by establishing joint development and improvement processes
- Redlaunch will balance the client’s long-term considerations in the development process (ie, future proofing as required)
